P19 UPDATE

Digitalisation sustainably improves processes and customer experiences in banking

>

Digitalisation in the Financial Sector: Those Who Actively Shape Change Create Lasting Competitive Advantages – P19 Bundles Expertise

Vienna, May 27, 2026 – Digitalisation is changing how financial services are developed, offered and experienced. For banks and financial service providers, this opens up concrete opportunities: processes become leaner, decisions faster, and offerings can be more precisely tailored to the actual needs of customers. Companies that actively shape this transformation can not only work more efficiently – they also build stronger, more lasting relationships with their customers. Digitalisation is therefore not purely a technical matter, but a strategic lever for greater market relevance.
P19 embraces these developments and sees itself as a platform for networking, knowledge transfer and discussion around future technologies in the European payment and financial ecosystem. The goal is to bring together experts, companies, media and decision-makers, and to provide clear, practice-oriented context for technological developments.

The focus areas below represent key topics for which P19 provides access to a pan-European network of experts and facilitates their targeted engagement for media inquiries, interviews and panels:

Digital Processes & Automation Fewer manual steps, faster processing, fewer sources of error
Open Banking & Ecosystems New cooperation models create added value for customers and providers
Usability & Access Simpler interfaces and self-service lower barriers for all target groups
Data & Decision Quality A better data foundation leads to more informed and faster decisions
Transformation & Culture Digitalisation as an opportunity: people, processes and technology in harmony


“Digitalisation in the financial sector succeeds when it not only simplifies internal processes, but also reaches customers – as a better experience, a clearer offering, greater reliability. That is exactly the kind of exchange we want to foster at P19”, says Birgit Kraft-Kinz, Initiator of P19.
***********
About P19:
P19 is the European platform for more than 1,600 Payment Pioneers. The Payment Pioneers are a rapidly growing network working together to create visibility for the hot topic of payments and finance in Europe and internationally, and to foster collaboration. P19 stands for exchange and innovation for a sustainable European payment industry.
p19.io | LinkedIn | Instagram | YouTube
*******
Press contact:
Birgit Koch
p19@kraftkinz.com
+43 (0) 664 111 58 68
Gloriettegasse 13
1130 Vienna

Receive updates from
Payment Pioneers
directly in your inbox